What We Do - Our Service


Our Service

Our Inclusion Alliance provides a service which is individual, flexible and person centred.


Inclusion Alliance recognises the importance of having a consistent, trusted staff team and the importance of recruiting the right staff for the role. The organisation develops individualised person specifications and recruits staff with similar interests or skills where possible. The same members of staff, one or more, work set days each week to maintain consistency and this assists with developing opportunities and future goals. The support worker provides one-to-one support to meet individual needs, enables people to access and participate in ordinary community places and supports the growth of connections and friendships over time.

There is no ‘typical programme’. People use the support to access community education and college classes, to experience work or do a real job and to participate in leisure and sports activities. People with specific health care or medical needs are supported in using ordinary community places wherever possible – for example people who use the services of a physiotherapist may do so at the local sports centre.

Wherever possible, activities are undertaken in existing community places where there are opportunities to spend time and build connections with other members of the community. This is crucial if people are going to be truly included as active participants in their communities


Direct support is provided Monday to Friday between the hours of 7.30am and 5.30pm throughout the year. The number of days and hours supported varies from person to person and the support package assessment. People are supported from their homes, not from a centre. This gives people using and providing the service scope to be flexible about how the support is used and has created the conditions that enhance people’s opportunities to lead the lifestyle of their choosing. A number of people live in their own accommodation or are supported by other providers overnight whilst receiving day time support from Inclusion Alliance. We recognise the importance of working closely with other organisations, developing relationships and have a great deal of experience in this area. ​


Inclusion Alliance works with each person as an individual and is committed to learning what sort of life the person desires. This involves close working with people’s families and friends and widening the range of people who know and care about the individual, who can help articulate a vision for the future, and identify the practical steps to achieve it.

People using the service and those who know them well are included in the recruitment process in a way that suits each individual. The particular qualities and skills that are required for supporting the person are specified.

The aim is to develop people’s natural support networks as a way of increasing the number of people in the person’s life who are not part of paid services or immediate family. There is a commitment to developing the ‘circle of support’ model in a way that makes sense to each person, and that helps to safeguard the persons best interests for the future.

The support workers role in building close, respectful and committed relationships with the individuals they support is crucial in ensuring that we do not just pay lip-service to supporting choice and control.

0131 477 6501

Office C, 2 Quayside Mills, Quayside Street, Leith, Edinburgh, EH6 6EX

© Inclusion Alliance Established 1997. Scottish Charity No. SC026889. Company Limited by Guarantee Co. No. SC206865